We will gladly accept the return of item(s) within 14 days of your receipt of the order for Australian customers and 30 days for International customers, given the item(s) meet the following conditions:
- The item is unworn;
- The item is in original condition including tags;
- A Returns Form is included; and
- A copy of the order receipt is included
Before you start:
Returned merchandise must be unworn, in original condition with the tags attached and provided with your online purchase receipt.
All online orders can be returned for a refund only. If you wish to exchange a product you may visit your closest ROLER Retail Store (excluding Myer).
Online cannot exchange products and ROLER Retail Stores cannot refund online orders.
Here’s the deal for Returning an Item/s:
Step 1: Print off the Returns Form here and add to your gear when you package it up.
Step 2: Login to our Returns Portal via Australia Post here. Enter your order info and select the product you’re returning. Please note: this link cannot be accessed with Safari.
Step 3: Print off the label, attach it to your parcel and drop it off at any available Australia Post Office or red Australia Post box.
Step 4: We will receive your return and check that all items meet our return conditions.
Step 5: Once received at our online warehouse your refund will be processed within 10 Business days. Please make sure to make a note of your tracking number.
Returns Portal & Label
ROLER is not responsible for returns that are not received.