RETURNS


To print a Returns Form, click here.

To print an Australia Post Return Label, click here.

Please note: This policy applies only to purchases made at roler.com.au

RETURNS CONDITIONS

We want you to be completely satisfied with your purchase. However, will gladly accept returns for change of mind within a 14-day period from the date of receipt for customers within Australia, or 30-day period from the date of receipt for International customers under the following conditions:

  • The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached.
  • A copy of the order receipt and a Returns Form is included.
  • Return delivery costs for faulty or incorrectly supplied items will be the responsibility of ROLER.

AUSTRALIA ONLINE RETURNS - 14 DAYS

Australia Post Easy Returns

FREE AU returns available until Sunday 10 Oct 2021.

Before you start: 

  1. Returned merchandise must be unworn, in original condition with the tags attached and provided with your online purchase receipt.

  2. All online orders can be returned for a refund only. If you wish to exchange a product you may visit your closest INDIE KIDS Retail Store (excluding Myer).

  3. Online cannot exchange products and INDIE KIDS Retail Stores cannot refund online orders. 

Here’s the deal for FREE Returns:

Step 1: Print off the Returns Form here and add to your gear when you package it up.

Print Return Label

Step 2: Login to our Returns Portal via Australia Post here. Enter your order info and select the product you’re returning. Please note: this link cannot be accessed with Safari.

Login to Australia Post Returns Portal for ROLER

Step 3: Print off the label and drop it off at any of 20,000 Australian locations. No printer? No worries, show a digital copy of your label at the Post Office or retail partner and they can print it for you.

Print Returns label & post parcel

Step 4: We will receive your return and check all products meet our return conditions.

Step 5: We will process your refund within 10 business days from receival. Please allow up to 10 business days for this to clear.

Once ROLER Receives Your Return

Please allow 10 working days from the receipt of your return. Refunds will be processed in the same manner as your payment method at the time of purchase.

Exchanges

Unfortunately we do not currently offer exchanges. Simply send your return back for a refund and re-order as you wish.

Consumer Guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any repair (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.

Merchandise returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase.

Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail to be processed, in accordance with the process detailed on this page.

Need help? Please contact us at customer care: contactus@industrie.com.au for further support.